There are a number of online features and facilities for our clients who have SysCAD licenses and current maintenance agreements. These are briefly described below and the direct links for these are also in the SysCAD Users
Downloads
This is a section of our web page that can be used to directly download the latest SysCAD Installation files, updates and related documentation. To access this you require a current username and password. These are provided to new clients and updated each year when annual maintenance is renewed. If you are unable to login and have a current maintenance agreement, please contact the principal SysCAD support contact person in your company or email us at info@syscad.net.
Documentation (SysCAD Wiki)
This is a direct link to our online SysCAD documentation, the same link is directly available from within SysCAD. This does not require a password to access the files. This uses the popular web based Wiki format (powered by MediaWiki as used by Wikipedia and many others). The online documentation in the “SysCADWiki” cannot be edited without a login and password.
Issue Tracking (Bugzilla)
SysCAD Bugzilla is a web based server database for tracking issues, requests and bugs for SysCAD. It lets users and developers report known or suspected bugs or problems. We use SysCAD Bugzilla to track a list of bugs and requests as well as to prioritise, schedule and track progress on addressing these. Any user, with a login account, can use the system to add new entries, submit additional information, provide a bug work around or add suggestions for new features.
A user email based login is required to have access to this. Please contact us by email at info@syscad.net if you require access to this. This feature is available to users who have a current maintenance contract and is intended for users who are relatively frequent users of SysCAD. For more information about the Bugzilla software used see http://www.bugzilla.org/ .
Project Transfer (Basecamp)
This is another web based facility, called SysCAD Basecamp, provided to our clients who have purchased SysCAD and have a current maintenance contract. SysCAD Basecamp is a secure web based project collaboration tool which we primarily use for file transfer of projects, client add-ons and updates between clients and Kenwalt. An email based user name and logon is required. Please contact us by email at info@syscad.net if you require further information or access to SysCAD Basecamp.